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An efficient telephone call routing is one of your primary tools for improving customer satisfaction, reducing operating expenses, gathering market intelligence, and increasing revenues. The telephone is still the primary way that customers get in touch with businesses. At the same time, cost-effective operations are a must. That’s why you need call Center software-a leading edge-solution from a company with nearly two decades of experience in applying call-routing technology to business needs.
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MAX Soft- Phone, an IP software Telephone Set
MAX Supervisor, a Real Time Monitor, and Messaging System
MAX Server: Hardware Driver
MAX CTI: Dbase integration Module
Fax On Demand
E-mail On Demand
TTS Arabic Text to Speech Module
ASR Automatic Speech Recognition
Call recording
Screen Capture
Call Accounting system
Define Distribution Policy
Define Agent Skill Set
Define Time Ranges for Diversion
Real Time Supervision for Incoming/Outgoing Calls
Real Time Monitor for Agents, Processing Group
Reporting for Time Range/Daily/Monthly
Caller ID
Data Base Integration
New real time barometer for Agents
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