Welcome to Telematch
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TELEMATCH

Allocate existing treasures
TELEMATCH is working to best allocate existing treasures from human resources to available working spaces, and to merge all assets to expand income for telecom sector, add more jobs, provide more services and automates business over Middle East and Africa.

First Egyptian outsourcing company
TELEMATCH is the first Egyptian outsourcing company manages a 100% Egyptian made call center, made by MAIN TELECOM, which depends on VOIP technology to operate distributed IP Contact Centers, enables integration of hundreds locations and home workers, and uses intelligent call routing

TELEMATCH

Mission
Telematch call center is web enabled, allowing home agents, and remote site workers to receive calls from any where, Telematch enables the use of GSM & laptops as phone sets, record, classify, evaluate calls & enables self services.

Vision
We merge all these assets to expand our Call Center with distributed systems (100 - 200 seats each), all these sites are working as one call center ( 1000 seats ) full featured, backup and secured.




Our Services

  • Main services

    Telesales
    Lead generation
    Customer data base update
    Product promotion, customer feed back.     Read More >>

  • Customer services

    -general information about services offering
    -detailed information about product services
    -to handle complains     Read More >>

  • VOTES

    -To get customer retention
    -To measure customer satisfaction
    -To measure competitions.

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Technology

  • MAX Call Center

    • Web enabled Call Center
    • MAX Soft Phone, integrated with CRMs
    • Home agent, with self evaluation software
    • Screen Capture
    • Real time monitoring and Reporting ( Agents/ Trunks)
    • LCD Group Monitor (Queues/ QOS/ SLA)
    • Email Scheduled reporting

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  • MAX IVR Interactive Voice Response

    • IVR Studio/ Simulator/ Tracker
    • TTS Arabic and English Text To Speech
    • ASR Arabic and English Speech Recognition
    • Auto Dialer (300% more productive agents)
    • Dbase/ CRM integration

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  • Call Recorder

    • Call Type Analysis
    • Remote Monitoring, Remote Alarms
    • Record Calls / Facsimile










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