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MAX IVR

Product Overview


MAX IVR enables you to divert your calls to Pc based replier to answer your calls , providing the caller with all his\her requirements depending on his\her choice that the caller entered whether by pressing keys or by telling the machine what he\she wants by voice.


Product Benefits


    Never lose a customer's call again and Increase revenue

    Minimize errors and Increase Quality of Service (QoS)

    Update customer Database with caller information

    Transfer call to Agent

    Recording a message from caller

    Send SMS , Fax and Email

Product Features


    Ability to run different applications simultaneously

    Support for any ODBC complaint Database

    Unmatched connectivity

    Dynamic menu support

    Multilingual support

    Call identification

    Voice recognition

    Open architecture

    Scripting support

    Text-to-speech

    SMS support

    Fax support

    Email support